Desk Collection Specialist - Tangerang (Financial Services)

Join PT Berkah Giat Jaya, a leading financial services provider, as a Desk Collection Specialist in the Tangerang area. This role is pivotal in managing and recovering outstanding debts while maintaining professional relationships with clients. You will work in a dynamic environment, utilizing tools like CRM systems and data analytics to track and resolve debt collections efficiently. With a focus on customer service and financial compliance, this position offers a unique opportunity to make a tangible impact in the financial sector.

At PT Berkah Giat Jaya, we are committed to fostering a culture of innovation and excellence. As a Desk Collection Specialist, you will be part of a team dedicated to delivering top-notch financial services. Your daily tasks will include managing client accounts, processing payments, and ensuring all financial transactions are accurate and compliant with regulations. This role is perfect for individuals with a strong background in financial services and a passion for helping clients resolve their financial issues.

📋 Tanggung Jawab Pekerjaan

• Manage and recover outstanding debts through professional and effective communication with clients.
• Utilize CRM systems and data analytics tools to track and resolve debt collections efficiently.
• Maintain accurate and up-to-date records of all financial transactions.
• Ensure compliance with financial regulations and company policies.
• Provide excellent customer service to resolve client inquiries and concerns promptly.
• Collaborate with the finance team to ensure accurate and timely processing of payments.
• Monitor and report on collection performance metrics to identify areas for improvement.
• Stay updated with industry trends and best practices in debt collection.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Finance, Business Administration, or a related field.
• Minimum of 3 years of experience in debt collection or a related financial role.
• Strong knowledge of financial regulations and compliance requirements.
• Proficiency in using CRM systems and data analytics tools.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Strong problem-solving and analytical skills.
• Familiarity with Indonesian financial services industry.

🛠️ Keahlian

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