Customer Support & Experience Executive (AI Platforms) - Remote in Bali

Join Eternity Recruitment as a Customer Support & Experience Executive and become the backbone of our AI platform's success! In this dynamic role, you'll be the friendly face and expert voice guiding clients through their journey with cutting-edge AI solutions. Based in Bali, you'll leverage your deep understanding of AI technologies to ensure our clients get the most out of our platform. Whether it's troubleshooting, providing training, or offering strategic advice, your daily work will make a tangible difference in our clients' success.

At Eternity Recruitment, we're not just a recruitment agency; we're a partner in our clients' digital transformation. Our AI platform is revolutionizing how businesses leverage data and automation, and we're looking for someone who can communicate this vision clearly and effectively. With a focus on customer-centric solutions, you'll use tools like Zendesk, Salesforce, and our proprietary AI platform to deliver exceptional service.

📋 Tanggung Jawab Pekerjaan

• Provide first-line support for clients using our AI platform, resolving issues promptly and professionally.
• Train clients on how to effectively use our AI solutions, ensuring they maximize the platform's capabilities.
• Gather and analyze client feedback to identify areas for improvement in our AI platform.
• Collaborate with our product and engineering teams to implement client-driven enhancements.
• Create and maintain comprehensive documentation for our AI platform, including user guides and troubleshooting resources.
• Participate in regular client meetings to understand their needs and provide strategic advice.
• Stay up-to-date with the latest advancements in AI and machine learning to provide expert guidance to clients.
• Monitor and report on key performance indicators (KPIs) related to customer support and satisfaction.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 3 years of experience in customer support, technical support, or a related role, preferably in the AI or technology sector.
• Strong understanding of AI technologies, including machine learning, natural language processing, and data analytics.
• Excellent communication and interpersonal skills, with the ability to explain complex technical concepts in simple terms.
• Proficiency in English, both written and spoken, is required. Knowledge of Bahasa Indonesia is a plus.
• Familiarity with customer support tools like Zendesk, Salesforce, or similar platforms.
• Ability to work independently and as part of a team in a fast-paced environment.
• Certification in AI or related fields is a plus.

🛠️ Keahlian

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